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Journals / Journal of New Tourism Trends / 2026 / Cilt: 7 Sayı: 1

The Effect of Ethical Climate Organizational Culture and Organizational Justice on Organizational Citizenship Behavior: The Case of Afyonkarahisar

Etik İklim Örgüt Kültürü ve Örgütsel Adaletin Örgütsel Vatandaşlık Davranışına Etkisi: Afyonkarahisar Örneği

Erdem Baydeniz(ADNAN MENDERES ÜNİVERSİTESİ, TURİZM FAKÜLTESİ)0000-0003-1003-0521
Turgut Türkoğlu(ARTVİN ÇORUH ÜNİVERSİTESİ, ARHAVİ MESLEK YÜKSEKOKULU, OTEL, LOKANTA VE İKRAM HİZMETLERİ BÖLÜMÜ)0000-0002-9535-1908
Pages
141–153
Publication Date
2026-06-25
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

The findings indicate that managers should allocate greater strategic resources to the processes of shaping organizational culture and ethical climate, while also contributing to the existing literature on the context-dependent role of organizational justice perceptions.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:In the hospitality and food and beverage industry, where intense competition and high employee turnover prevail, the voluntary contributions of employees to the workplace have become increasingly important for organizational sustainability.
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Key Findings & Data:Data were collected from 385 employees selected through cluster sampling between January 10, and February 25, 2025, using a survey instrument.
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Conclusion & Impact:The findings indicate that managers should allocate greater strategic resources to the processes of shaping organizational culture and ethical climate, while also contributing to the existing literature on the context-dependent role of organizational justice perceptions.
🔬Design:Survey & Empirical Study
📍Scope:2025 Verileri
⚙️Variables:Etik İklim · Örgüt Kültürü · Örgütsel Adalet

Abstract

In the hospitality and food and beverage industry, where intense competition and high employee turnover prevail, the voluntary contributions of employees to the workplace have become increasingly important for organizational sustainability. This study examines the effects of ethical climate, organizational culture, and organizational justice perceptions of restaurant staff in thermal hotel establishments on organizational citizenship behavior. The population of the study consists of food and beverage department personnel employed at five-star thermal hotels in Afyonkarahisar. Data were collected from 385 employees selected through cluster sampling between January 10, and February 25, 2025, using a survey instrument. ADANCO software was used for composite-based structural equation modeling in testing the hypotheses. The analysis revealed that ethical climate has a strong and positive effect on organizational citizenship behavior, while organizational culture has a significant yet comparatively modest positive effect. The effect of organizational justice on organizational citizenship behavior was not found to be statistically significant. The findings indicate that managers should allocate greater strategic resources to the processes of shaping organizational culture and ethical climate, while also contributing to the existing literature on the context-dependent role of organizational justice perceptions.

Özet

Yoğun rekabet ve yüksek personel devir hızının egemen olduğu konaklama ve yiyecek-içecek sektöründe, çalışanların iş ortamına gönüllü katkı sağlaması kurumsal sürdürülebilirlik açısından giderek daha fazla önem kazanmaktadır. Bu çalışmada, termal otel işletmelerindeki restoran personelinin etik iklim, örgüt kültürü ve örgütsel adalet algılarının örgütsel vatandaşlık davranışı üzerindeki etkisi incelenmiştir. Araştırmanın evrenini Afyonkarahisar'daki beş yıldızlı termal otellerin yiyecek-içecek departmanı personeli oluşturmaktadır. Veriler, 10 Ocak 2025 - 25 Şubat 2025 tarihleri arasında küme örnekleme yöntemiyle seçilen 385 çalışandan anket tekniği aracılığıyla toplanmıştır. Hipotezlerin sınanmasında bileşik tabanlı yapısal eşitlik modellemesi için ADANCO yazılımından yararlanılmıştır. Analiz sonucunda, etik iklimin örgütsel vatandaşlık davranışı üzerinde güçlü ve pozitif yönlü; örgüt kültürünün ise anlamlı ancak daha sınırlı düzeyde pozitif yönlü bir etkiye sahip olduğu belirlenmiştir. Örgütsel adaletin örgütsel vatandaşlık davranışı üzerindeki etkisi ise istatistiksel açıdan anlamlı bulunmamıştır. Bulgular; yöneticilerin örgüt kültürünü ve etik iklimi şekillendirme süreçlerine daha fazla stratejik kaynak ayırması gerektiğini göstermekte, örgütsel adalet algısının farklı bağlamlardaki rolüne ilişkin mevcut yazına katkı sağlamaktadır.

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Cite This Article

Baydeniz, E., Türkoğlu, T. (2026). The Effect of Ethical Climate Organizational Culture and Organizational Justice on Organizational Citizenship Behavior: The Case of Afyonkarahisar. Journal of New Tourism Trends, Cilt: 7 Sayı: 1, 141–153. https://doi.org/10.58768/joinntt.1957512

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