Journals / Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi / 2018 / Cilt: 11 - Sayı: 1

A Theorical Study on Disabled Tourism with Customer Oriented Marketing

Müşteri Odaklı Pazarlama Kapsamında Engelli Turizmine Yönelik Teorik Bir İnceleme

Pages
126–138
Publication Date
2018-02-11
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

At first, the terms of the relationship between disabled tourists and tourism, and marketing mix were analysed and then this market segment was examined for each marketing mix elements by using previous literature.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The main aim of this research is analysing the disabled tourism market toward its characteristics, demands and supplies in terms of customer oriented marketing mix.To this end, the aim of the study is to better understand the relationship between disabled tourists and tourism and also realizing more optimal marketing mix.
📊
Key Findings & Data:The main aim of this research is analysing the disabled tourism market toward its characteristics, demands and supplies in terms of customer oriented marketing mix.To this end, the aim of the study is to better understand the relationship between disabled tourists and tourism and also realizing more optimal marketing mix.
💡
Conclusion & Impact:At first, the terms of the relationship between disabled tourists and tourism, and marketing mix were analysed and then this market segment was examined for each marketing mix elements by using previous literature.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Engelli Turizmi · Turizm Pazarlaması · Pazarlama Karması

Abstract

The main aim of this research is analysing the disabled tourism market toward its characteristics, demands and supplies in terms of customer oriented marketing mix.To this end, the aim of the study is to better understand the relationship between disabled tourists and tourism and also realizing more optimal marketing mix. At first, the terms of the relationship between disabled tourists and tourism, and marketing mix were analysed and then this market segment was examined for each marketing mix elements by using previous literature.

Özet

Çalışmanın amacı, engelli turizm pazarını, sahip oldukları özellikler, istekler ve beklentiler doğrultusunda, müşteri odaklı pazarlama karması unsurları açısından incelemektir. Bu amaç doğrultusunda engelli bireylerin turizm ile olan ilişkilerinin daha iyi anlaşılması ve daha isabetli pazarlama çalışmalarının gerçekleştirilebilmesi hedeflenmiştir. Çalışmada öncelikle engelli bireylerin turizm ile olan ilişkileri ve pazarlama karması kavramı incelenmiş ardından konuya ilişkin akademik çalışmalar ışığında bu pazar grubu, müşteri odaklı pazarlama karması unsurlarının her biri için ayrı ayrı değerlendirilmiştir.

🔖

Cite This Article

CENGİZ, F., AKSÖZ, E. O. (2018). A Theorical Study on Disabled Tourism with Customer Oriented Marketing. Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Cilt: 11 - Sayı: 1, 126–138. https://ajindex.com/articles/155706

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (15)

  1. Aitchison, C. (2009). Exclusive discourses: Leisure studies and disability, Leisure Studies, 28(4), 375–386.
  2. Alabay, M. N. (2008). CRM rekabet stratejisi olarak müşteri ilişkileri yönetimi, İlke Yayınevi,
  3. Ankara.
  4. Alkibay, S. & Üner, M. (2001). Algılama haritaları: Departmanlı mağazalar üzerine ampirik bir inceleme”, G.Ü. İ.İ.B.F. Dergisi, 3(3). American Marketing Association, [https://www.ama.org/AboutAMA/Pages/Definition-of-Marketing.aspx]
  5. Bi, Y., Card, J. A. & Cole, S. T. (2007). Accessibility and attitudinal barriers encountered by Chinese travellers with physical disabilities. International Journal of Tourism Resesearch, 9, 205–216.
  6. Blichfeldt, B. & Nicolaisen, J. (2011). Disabled travel: Not easy, but doable”. Current Issues in Tourism, 14 (1), 79–102.
  7. Buhalis, D., Eichhorn,V., Michopoulou, E. & Miller, G. (2005). OSSATE Accessibility market and stakeholder analysis, 1-88 http://www.accessibletourism.org/resources/ossate_market_analysis_public_final.pdf]
  8. Burnett, J. J. & Baker, H. B. (2001). Assessing the travel-related behaviors of the mobility-disabled consumer. Journal of Travel Research, 40(1), 4–11.
  9. Chen, J.S. & Uysal, M.(2002). Market positioning Analysis A Hybrid Approach”, Annals of Tourism Research, 29 (4), 987–1003
  10. Daniels, M. J., Rodgers, E. B. D. & Wiggins, B. P. (2005). ‘‘Travel tales’’: an interpretive analysis of constraints and negotiations to pleasure travel as experienced by persons with physical disabilities, Tourism Management, 26(6), 919–930.
  11. Darcy, S. (2010). Inherent complexity: disability, accessible tourism and accommodation information preferences”, Tourism Management, 31(6), 816–826.
  12. Darcy, S. Cameron, B., & Pegg, S. (2010). Accessible tourism and sustainability: a discussion and case study. Journal of Sustainable Tourism, 18(4), 515–537. ENAT-European Network for Accessible Tourism (2012). The underestimated market potential of barrier-free tourism, world travel monitor forum, Pisa. [http://www.accessibletourism.org/resources/enat-the-underestimated-market.pdf]
  13. Eurobarometer (2001). Attitudes of Europeans to Disability. European Commission. [http://europa.eu.int/comm/public_opinion/archives/eb/ebs_149_en.pdf]
  14. European Commission (2010). European disability strategy 2010–2020: A renewed commitment to a barrier-free Europe, no. 636 [http://eur-lex.europa.eu/legalcontent/EN/TXT/?uri=URISERV%3Aem0047]
  15. Fleischer, A. & Pizam, A. (2002). Tourism constraints among Israelí seniors, Annals of Tourism Research, 29(1), 106-123. Grady,