Journals / Sakarya Üniversitesi Holistik Sağlık Dergisi / 2026 / Volume: 9 Issue: 2

Evaluation of Satisfaction with Nursing Care among Patients Undergoing Eye Surgery

Elif Yıldırım(SAKARYA UNIVERSITY OF APPLIED SCIENCES, GRADUATE SCHOOL OF EDUCATION, DEPARTMENT OF FUNDAMENTALS OF NURSING)0009-0009-7734-1456
Fatma Tanrıkulu(SAKARYA UNIVERSITY OF APPLIED SCIENCES, FACULTY OF HEALTH SCIENCES, DEPARTMENT OF NURSING)0000-0003-1203-5852
Pages
—
Publication Date
2026-08-30
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Nevertheless, differences in satisfaction by surgery type highlight the importance of individualized, patient-centered nursing care.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Objective: This study aimed to examine patients’ satisfaction with nursing services during eye surgery and the factors affecting satisfaction.
📊
Key Findings & Data:Methods: This descriptive, cross-sectional study included 320 patients aged 18 years and older who underwent eye surgery at a teaching and research hospital and were hospitalized for at least 1 night.
💡
Conclusion & Impact:Nevertheless, differences in satisfaction by surgery type highlight the importance of individualized, patient-centered nursing care.
🔬Design:Research Article
📍Scope:Comprehensive Sample
⚙️Variables:Ophthalmologic Surgical Procedures · Nursing Care · Patient Satisfaction

Abstract

Objective: This study aimed to examine patients’ satisfaction with nursing services during eye surgery and the factors affecting satisfaction. Methods: This descriptive, cross-sectional study included 320 patients aged 18 years and older who underwent eye surgery at a teaching and research hospital and were hospitalized for at least 1 night. Data were collected through face-to-face interviews using a Demographic Information Form and the Newcastle Satisfaction with Nursing Care Scale. Statistical significance criteria were consistently applied at a level of p < 0.05. Results: The mean converted total satisfaction score was 80.64 ± 13.74. Age, gender, educational status, marital status, and length of hospital stay did not have a statistically significant effect on satisfaction (p > 0.05). However, satisfaction levels were significantly higher among patients who underwent blepharoplasty (84.14 ± 10.87) compared to those who underwent other procedures, including dacryocystorhinostomy, vitrectomy, and pterygium surgery (77.13 ± 14.18) (p = 0.011). Conclusions: Patients undergoing eye surgery generally report high satisfaction with nursing care. Nevertheless, differences in satisfaction by surgery type highlight the importance of individualized, patient-centered nursing care.

🔖

Cite This Article

Yıldırım, E., Tanrıkulu, F. (2026). Evaluation of Satisfaction with Nursing Care among Patients Undergoing Eye Surgery. Sakarya Üniversitesi Holistik Sağlık Dergisi, Volume: 9 Issue: 2. https://doi.org/10.54803/sauhsd.1879609

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (31)

  1. Ralte K, Paul N, Mathew B, Panda S. Fear among cataract patients undergoing surgery and nurses’ role. Int J Sci Healthc Res. 2023;8(2):546-51.
  2. Filiz M, Kaya M. Evaluation of nursing care satisfaction in inside patients. Turk Res J Acad Soc Sci. 2024;7(2):109-14. doi:10.59372/turajas.1210713.
  3. Ataro BA, Geta T, Endirias EE, Gadabo CK, Bolado NN. Patient satisfaction with preoperative nursing care and its associated factors in surgical procedures: a cross-sectional study. BMC Nurs. 2024;23(1):235. doi:10.1186/s12912-024-01881-5.
  4. Alan H. Patient satisfaction with the nursing services in a university hospital. HEAD. 2018;15(2):81-7.
  5. Gül Z, Özmen GÇ, Çilingir D. Günübirlik cerrahi servisinde yatan hastaların hemşirelik bakımından memnuniyet düzeylerinin belirlenmesi. Anatolian J Health Res. 2021;2(2):41-5. doi:10.29228/anatoljhr.51783.
  6. Koç A. Devlet hastanesinde yatan hastaların hemşirelik bakımını algıları ve ilişkili faktörler. Türkiye Sağlık Bilimleri ve Araştırmaları Dergisi. 2020;3(2):31-41. Available from: https://izlik.org/JA86CE62CH
  7. Kersu Ö, Boğa SM, Köşgeroğlu N, Aydın Sayılan A, İlter G, Baydemir C. Cerrahi servislerinde yatan hastaların hemşirelik bakım kalitesi algılamaları ile memnuniyet durumları arasındaki ilişkinin belirlenmesi. HEAD. 2020;17(1):32-9.
  8. Alharbi HF, Alzahrani NS, Almarwani AM, Asiri SA, Alhowaymel FM. Patients’ satisfaction with nursing care quality and associated factors: a cross-section study. Nurs Open. 2023;10(5):3253-62. doi:10.1002/nop2.1577.
  9. Özbudak E, Oksay Şahin A. Hastanede yatan yaşlı bireylerin bakım bağımlılıkları, hemşirelik bakımı ile ilgili değerlendirmeleri ve arasındaki ilişki. İnönü Üniversitesi Sağlık Hizmetleri Meslek Yüksekokulu Dergisi. 2021;9(1):307-22. doi:10.33715/inonusaglik.835942.
  10. Aldemir K, Gürkan A, Yılmaz FT, Karabey G. Examination of satisfaction from nursing care of inpatients in the surgical clinics. J Health Nurs Manag. 2018;5(3):155-61. doi:10.5222/SHYD.2018.155.
  11. Thomas LH, McColl E, Priest J, Bond S, Boys RJ. Newcastle satisfaction with nursing scales: an instrument for quality assessments of nursing care. Qual Saf Health Care. 1996;5(2):67-72. doi:10.1136/qshc.5.2.67.
  12. Uzun Ö. Hemşirelik bakım kalitesi ile ilgili Newcastle Memnuniyet Ölçeği’nin Türkçe formunun geçerlilik ve güvenilirliğinin saptanması. Türk Hemşireler Derg. 2003;54:16-24.
  13. Akin S, Erdogan S. The Turkish version of the Newcastle Satisfaction with Nursing Care Scale used on medical and surgical patients. J Clin Nurs. 2007;16(4):646-53. doi:10.1111/j.1365-2702.2006.01583.x.
  14. Yusefi AR, Sarvestani RR, Kavosi Z, Bahmaei J, Mehrizi MM, Mehralian G. Patients’ perceptions of the quality of nursing services. BMC Nurs. 2022;21(1):131. doi:10.1186/s12912-022-00906-1.
  15. Özcan G, Kurşun Ş. Cerrahi girişim geçiren yaşlı hastaların hemşirelik bakım kalitesini algılaması. Güncel Hemşirelik Araştırmaları Dergisi. 2021;1(3):107-16. Available from: https://izlik.org/JA59RA39XD
  16. Özşaker E, Sevilmiş H, Özcan Y, Samast M. Cerrahi hastaların hemşirelik bakımı algısı ve memnuniyet düzeyleri. Çağdaş Tıp Derg. 2021;11(2):151-9. doi:10.16899/jcm.711131.
  17. Aşık A, Totur Dikmen B. Surgical patients’ satisfaction level with nursing care. Surg Vasc Nurs. 2023;17:152-7. doi:10.5114/pchia.2023.132005.
  18. Zhao YH, Dai C, Ping O, Xi WQ. A hierarchical management model based on the multidisciplinary team concept for pre-hospitalized patients undergoing ophthalmic day surgery. J Multidiscip Healthc. 2025;18:7839-46. doi:10.2147/JMDH.S557667.
  19. Chen Y, Chen HY, Jong G. Situation-background-assessment-recommendation technique improves nurse–physician communication and patient satisfaction in cataract surgeries. Saudi J Med Med Sci. 2022;10:146-50. doi:10.4103/sjmms.sjmms_602_21.
  20. Alruwais AT, Allihyani A, Sindy EA, Alhowaidi RM, Mulla OM, Malibari JS, et al. A cross-sectional study on patient satisfaction with healthcare services provided at the ophthalmology clinics in Saudi Arabia. Cureus. 2024;16:e52202. doi:10.7759/cureus.52202.
  21. Sakti DH, Firdaus AT, Utami TP, Jati K, Mahayana I, Wardhana FS, et al. Patients’ satisfaction with ophthalmology clinic services in a public teaching hospital. Patient Prefer Adherence. 2022;16:723-35. doi:10.2147/PPA.S347394.
  22. Öztepe K, Kanan N. Evaluation of nursing care satisfaction of patients who underwent open heart surgery. Florence Nightingale J Nurs. 2021;29(3):285-93. doi:10.5152/FNJN.2021.19164.
  23. Gezer D, Arslan S. Hemşirelik bakımında hasta memnuniyeti: günübirlik cerrahi örneği. Çukurova Tıp Derg. 2021;46(2):663-9. doi:10.17826/cumj.895225.
  24. Sayin Y, Cengiz HO, Ayoglu T. Nursing care satisfaction of surgery patients. SOJ Nur Health Care. 2016;2(2):1-8. doi:10.15226/2471-6529/2/2/00116.
  25. Thi P, Briançon S, Empereur F, Guillemin F. Factors determining inpatient satisfaction with care. Soc Sci Med. 2002;54(4):493-504. doi:10.1016/S0277-9536(01)00045-4.
  26. Zarzycka D, Bartoń E, Mazur A, Turowski K. Socio-demographic and medical factors associated with patients’ satisfaction with nursing care and their perception of pain. Ann Agric Environ Med. 2019;26(2):298-303. doi:10.26444/aaem/90385.
  27. Özek ZC, Bekir HH. Blefaroplasti. Turkiye Klinikleri Plast Surg-Spec Top. 2024;13(3):40-5.
  28. Çorak Eroğlu F, Kazancı B. Üst kapak blefaroplasti cerrahisinde çıkarılan doku miktarının cerrahi sonuçlar ve hasta memnuniyeti üzerine etkisinin değerlendirilmesi. Ankara Eğit Araşt Hast Tıp Derg. 2022;55(1):18-22. doi:10.20492/aeahtd.971806.
  29. Liu X, Han Y, Shen Q, Xu Y, Yang S, Zhang J, et al. Factors affecting patient satisfaction with double-eyelid blepharoplasty. Aesthetic Plast Surg. 2024;48(20):4099-113. doi:10.1007/s00266-024-04127-6.
  30. Muz ÖE. Fonksiyonel amaçla üst kapak blefaroplasti yapılan hastaların sonuçları ve hasta memnuniyetlerinin değerlendirilmesi. Osmangazi Tıp Derg. 2022;44(4):508-16. doi:10.20515/otd.1025740.
  31. Rasaily SB, Pokharel K, Katuwal S, Bishowkarma S, Limbu B, Saiju R. External dacryocystorhinostomy and patient satisfaction: perspective of general ophthalmologist. Nepal J Ophthalmol. 2021;13(24):21-9. doi:10.3126/nepjoph.v13i2.31701.