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Journals / Turkish Studies - Social Sciences / 2020 / Cilt: 15 - Sayı: 1

The Effect of Emotional Labor and Organizational Identification on the Intention to Quit with Hierarchical Regression Model

Hiyerarşik Regresyon Modeliyle Duygusal Emek ve Örgütsel Özdeşleşmenin İşten Ayrılma Niyeti Üzerindeki Etkisi

Esra AYDIN GÖKTEPE
Pervin TUNÇ
OSMAN YILDIRIM
Selçuk ÇAPUK
Pages
101–116
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

According to the results of the research, both Full Cost Airline, Low Cost Airline and Surface Acting (SA) of all employees were positively oriented, Organizational Identification (OI) variable was negative (β = -. 509; p). <0.05).

📌 3 Key Takeaways

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Objective & Hypothesis:Aim: Emotional labor, organizational identification, and intention to quit employees in the airways of the two main competing business models of the aviation industry, Low Cost Airlines (LCC) and Full Service Airlines (Full Service Carrier-FSC) were analyzed comparatively.
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Key Findings & Data:In this cross-sectional study, 350 cockpit and cabin employees participated in the survey and analyzed their data.
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Conclusion & Impact:According to the results of the research, both Full Cost Airline, Low Cost Airline and Surface Acting (SA) of all employees were positively oriented, Organizational Identification (OI) variable was negative (β = -. 509; p). <0.05).
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

Aim: Emotional labor, organizational identification, and intention to quit employees in the airways of the two main competing business models of the aviation industry, Low Cost Airlines (LCC) and Full Service Airlines (Full Service Carrier-FSC) were analyzed comparatively. Method: Socio-demographic information form, organizational identification scale, emotional labor scale and intention to quit scale were used in the study. In this cross-sectional study, 350 cockpit and cabin employees participated in the survey and analyzed their data. Confirmatory factor analyzes, validity reliability analyzes, correlation and regression analyzes were performed for the scales used in the study. Results: Significant relationships were found between employees' emotional labor, intention to quit and organizational identification. According to the results of the research, both Full Cost Airline, Low Cost Airline and Surface Acting (SA) of all employees were positively oriented, Organizational Identification (OI) variable was negative (β = -. 509; p). <0.05). Surface Acting (SA) and Organizational Identification (OI) variables were found to be significant (ΔR2). Conclusion and Discussion: The fact that there are not a lot of studies on airline companies in the literature will contribute to those who want to work and learn about the airline sector by offering suggestions to airline managers. Although the results supporting the literature are obtained, low-cost and full-cost airline employees have similar results in terms of their intention to quit, emotional labor dimensions, and organizational identification despite the different working conditions and rights they have.

Özet

Amaç: Bu çalışmada, havacılık sektörünün iki ana rakip iş modeli olan Düşük Maliyetli Havayolları (Low Cost Airlines-LCA) ve Tam Hizmet Havayolları (Full Service Carrier-FSC) bünyesinde uçuş personeli olarak hizmet veren çalışanların duygusal emek, örgütsel özdeşleşme ve işten ayrılma niyeti arasındaki ilişkiler karşılaştırmalı olarak incelenmiştir. Yöntem: Araştırmada sosyo-demografik bilgi formu, örgütsel özdeşleşme ölçeği, duygusal emek ölçeği ve işten ayrılma niyeti ölçeği kullanılmıştır. Bu kesitsel çalışmada 350 kokpit ve kabin çalışanı ankete katılmış ve verileri analiz edilmiştir. Araştırmada kullanılan ölçekler ile ilgili doğrulayıcı faktör analizleri, geçerlilik güvenilirlik analizleri, korelasyon ve regresyon analizleri yapılmıştır. Bulgular: Amaç: Bu çalışmada, havacılık sektörünün iki ana rakip iş modeli olan Düşük Maliyetli Havayolları (Low Cost Airlines-LCA) ve Tam Hizmet Havayolları (Full Service Carrier-FSC) bünyesinde uçuş personeli olarak hizmet veren çalışanların duygusal emek, örgütsel özdeşleşme ve işten ayrılma niyeti arasındaki ilişkiler karşılaştırmalı olarak incelenmiştir. Yöntem: Araştırmada sosyo-demografik bilgi formu, örgütsel özdeşleşme ölçeği, duygusal emek ölçeği ve işten ayrılma niyeti ölçeği kullanılmıştır. Bu kesitsel çalışmada 350 kokpit ve kabin çalışanı ankete katılmış ve verileri analiz edilmiştir. Araştırmada kullanılan ölçekler ile ilgili doğrulayıcı faktör analizleri, geçerlilik güvenilirlik analizleri, korelasyon ve regresyon analizleri yapılmıştır. Bulgular:

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Cite This Article

GÖKTEPE, E. A., TUNÇ, P., YILDIRIM, O., ÇAPUK, S. (2020). The Effect of Emotional Labor and Organizational Identification on the Intention to Quit with Hierarchical Regression Model. Turkish Studies - Social Sciences, Cilt: 15 - Sayı: 1, 101–116. https://ajindex.com/articles/152637

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