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Journals / Bezmiâlem Science / 2019 / Cilt: 7 - Sayı: 2

The Evaluation of Reasons for Re-admission to Family Physicians and Emergency Services and the Factors Affecting Satisfaction

Aile Hekimi ve Acil Servislere Tekrar Eden Başvuru Nedenleri ve Memnuniyeti Etkileyen Faktörlerin Değerlendirilmesi

Ertan SÖNMEZ
Bedia GÜLEN
Halil İsa ÇELİK
Pages
138–144
DOI
—
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

On the other hand there was no correlation between decreased rate of satisfaction and being succesfully diagnosed or results of admissions.

📌 3 Key Takeaways

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Objective & Hypothesis:Objective: Patient satisfaction is an important indicator for measuring the quality of health care services.
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Key Findings & Data:Method: This is a questionnaire study conducted with 200 patients admitted to a university hospital ED in İstanbul between 1-15 May 2016.
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Conclusion & Impact:On the other hand there was no correlation between decreased rate of satisfaction and being succesfully diagnosed or results of admissions.
🔬Design:Survey & Empirical Study
📍Scope:2016 Verileri
⚙️Variables:Domain Parameters

Abstract

Objective: Patient satisfaction is an important indicator for measuring the quality of health care services. The quality of health care service is also closely associated with hospital admissions. In this study, patient satisfaction and health care system quality in emergency department (ED) and primary health care (PHC) department were evaluated and its correlation with recurrent admissions was investigated. Method: This is a questionnaire study conducted with 200 patients admitted to a university hospital ED in İstanbul between 1-15 May 2016. The patients were asked 14 question including medical history with demographic data, any admission to ED or PHC department in last month, results of their admissions and satisfactions rate. Result: Of the 200 patients aged between 18 and 92 years, 53% (n=106) were female and 47% (n=94) were males. Within one month, the proportion of those who were admitted to both PHC and ED was 7.5% (n=15). Satisfaction rate was (2.40) significantly lower in this group than in the others (p=0.014). Only admission to PHC was 13.5% (n=27) and to our ED was 18% (n=6). In patients admitted to PHC or ED, gender, physician’s diagnosis and way of resulting of the physician did not have a significant effect on the satisfaction (p>0.05). Conclusion: The satisfaction rates of patients who were admitted to more than one department (ED and PHC) were significantly lower than patients who were admitted to only one department (ED/PHC). On the other hand there was no correlation between decreased rate of satisfaction and being succesfully diagnosed or results of admissions.

Özet

Amaç: Hasta memnuniyeti sağlık hizmetlerinin kalitesini ölçmede önemli bir kriterdir. Sağlık hizmetinin kalitesi hastane başvurularıyla da yakından ilişkilidir. Bu çalışmada acil servis (AS) ve aile hekimliği (AH) hasta memnuniyeti ile sağlık hizmetleri kalitesi ölçülerek bunların tekrar eden başvurularla ilişkisi araştırıldı. Yöntem: Bu çalışma İstanbul’da bir üniversite hastanesi acil servisine 1-15 Mayıs 2016 tarihleri arasında başvuran 200 hastayla yapılmış bir anket çalışmadır. Hastalara demografik verilerle birlikte özgeçmişlerini, son 1 ay içerisinde bir AH veya AS başvuruları olup olmadığını, başvurularının sonuçlanma şekli ve memnuniyet oranlarını içeren toplam 14 soru soruldu. Bulgular: Çalışmaya alınan 18-92 yaş arası toplam 200 hastanın %53’ü (n=106) kadın, %47’si (n=94) erkekti. Son bir ay içinde AH, hastanemiz AS ve başka bir acil servisin (BAS) üçüne birden başvuranların oranı %7,5 (n=15) idi. Memnuniyet oranı (2,40) bu grupta diğerlerine göre anlamlı olarak düşüktü (p=0,014). Hem AS hem de AH başvurularında cinsiyet, doktorun teşhis koymuş olması veya sonuçlanma şeklinin memnuniyet üzerine anlamlı bir etkisi olmamıştı (p>0,05). Sonuç: Hem AS’ lere hem de AH’ ye başvuru yapanların memnuniyet oranları sadece bir kuruma (AS veya AH) başvuranlara göre daha düşüktü. Bununla birlikte memnuniyet oranlarının düşmesinde hastalara teşhis konulmuş olması veya sonuçlanma şeklinin etkili olmadığı görüldü.

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Cite This Article

SÖNMEZ, E., GÜLEN, B., ÇELİK, H. İ. (2019). The Evaluation of Reasons for Re-admission to Family Physicians and Emergency Services and the Factors Affecting Satisfaction. Bezmiâlem Science, Cilt: 7 - Sayı: 2, 138–144. https://ajindex.com/articles/144295

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