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Journals / Business and Economics Research Journal / 2019 / Cilt: 10 - Sayı: 1

Analysis of Quality Focus Leadership on Quality Performance by Structural Equation Modelling

Kalite Odaklı Liderliğin Kalite Performansı Üzerindeki Etkisinin Yapısal Eşitlik Modeli İle Analizi

BÜLENT YILDIZ
Pages
149–165
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

As a result of the analysis made, it was found that the quality-focused leadership has a significant effect on training, employee relations, customer relations and quality performance positively.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:In this study, the effect of quality-focused leadership on education, customer and employee relationships and quality performance was investigated.
📊
Key Findings & Data:For this purpose, survey data were collected from 170 manufacturing companies operating in Gaziantep, Kahramanmaraş and Adıyaman.
💡
Conclusion & Impact:As a result of the analysis made, it was found that the quality-focused leadership has a significant effect on training, employee relations, customer relations and quality performance positively.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Domain Parameters

Abstract

In this study, the effect of quality-focused leadership on education, customer and employee relationships and quality performance was investigated. In addition, the effect of training on the customer and employee relationships has been examined. For this purpose, survey data were collected from 170 manufacturing companies operating in Gaziantep, Kahramanmaraş and Adıyaman. The data were analyzed by the structural equation model. As a result of the analysis made, it was found that the quality-focused leadership has a significant effect on training, employee relations, customer relations and quality performance positively. It was found that education significantly influenced customer relationships and employee relations positively.

Özet

Bu çalışmada kalite odaklı liderliğin eğitim, müşteri ve çalışan ilişkileri ile kalite performansı üzerindeki etkisi araştırılmıştır. Ayrıca çalışmada eğitimin müşteri ve çalışan ilişkileri üzerindeki etkisi incelenmiştir. Bu amaçla Gaziantep, Kahramanmaraş ve Adıyaman illerinde faaliyet göstermekte olan 170 imalat firmasından anket ile veri toplanmıştır. Veriler yapısal eşitlik modeli ile analiz edilmiştir. Yapılan analiz neticesinde kalite odaklı liderliğin eğitimi, çalışan ilişkilerini, müşteri ilişkilerini ve kalite performansını pozitif yönde anlamlı olarak etkilediği bulgusuna ulaşılmıştır. Eğitimin müşteri ilişkileri ve çalışan ilişkilerini pozitif yönde anlamlı olarak etkilediği tespit edilmiştir.

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Cite This Article

YILDIZ, B. (2019). Analysis of Quality Focus Leadership on Quality Performance by Structural Equation Modelling. Business and Economics Research Journal, Cilt: 10 - Sayı: 1, 149–165. https://ajindex.com/articles/142129

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