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Journals / Uygulamalı Bilimler Fakültesi Dergisi / 2026 / Cilt: 8 Sayı: 1

Digitalization of Logistics Service Providers in Turkey: Drivers and Barriers

TÜRKİYE’DEKİ LOJİSTİK HİZMET SAĞLAYICILARIN DİJİTALLEŞMESİ: İTİCİ GÜÇLER VE ENGELLER

Sabahattin Çetin(BARTIN ÜNİVERSİTESİ, İKTİSADİ VE İDARİ BİLİMLER FAKÜLTESİ)0000-0001-9686-1806
Yunus Emre Topcu(BARTIN ÜNİVERSİTESİ, İKTİSADİ VE İDARİ BİLİMLER FAKÜLTESİ)0000-0003-4324-1376
Halil Karlı(BARTIN ÜNİVERSİTESİ)0000-0002-5366-9774
Ramazan Yılmaz(BARTIN ÜNİVERSİTESİ)0000-0002-2041-1750
Pages
1–22
Publication Date
2026-06-18
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

According to the research findings, factors such as operational and financial performance improvement, employee satisfaction, work health, competitive pressure, and customer expectations drive LSPs toward digitalization, while financial resource shortages, low profit margins, data security concerns, and managerial and employee mindset act as barriers to digitalization.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:The purpose of this study is to identify the key drivers and barriers influencing the digitalization processes of logistics service providers (LSPs) in Turkey.
📊
Key Findings & Data:Semi-structured interviews were used as the data collection method, and interviews were conducted with 25 participants selected using a purposeful sampling technique focused on maximum diversity.
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Conclusion & Impact:According to the research findings, factors such as operational and financial performance improvement, employee satisfaction, work health, competitive pressure, and customer expectations drive LSPs toward digitalization, while financial resource shortages, low profit margins, data security concerns, and managerial and employee mindset act as barriers to digitalization.
🔬Design:Araştırma Makalesi
📍Scope:Comprehensive Sample
⚙️Variables:Lojistik hizmet sağlayıcılar · Dijitalleşme · İtici güçler

Abstract

The purpose of this study is to identify the key drivers and barriers influencing the digitalization processes of logistics service providers (LSPs) in Turkey. A single holistic case study design was used for the research. Semi-structured interviews were used as the data collection method, and interviews were conducted with 25 participants selected using a purposeful sampling technique focused on maximum diversity. Data analysis was conducted using a deductive thematic analysis method. According to the research findings, factors such as operational and financial performance improvement, employee satisfaction, work health, competitive pressure, and customer expectations drive LSPs toward digitalization, while financial resource shortages, low profit margins, data security concerns, and managerial and employee mindset act as barriers to digitalization.

Özet

Bu çalışmanın amacı, Türkiye’deki lojistik hizmet sağlayıcılarının (LHS’ler) dijitalleşme süreçlerini etkileyen temel itici güçleri ve engelleri belirlemektir. Araştırma için tekli bütüncül vaka çalışması tasarımı kullanılmıştır. Veri toplama yöntemi olarak yarı yapılandırılmış görüşmeler kullanılmıştır. Görüşmeler, maksimum çeşitliliğe odaklanan amaçlı örnekleme tekniği kullanılarak seçilen 25 katılımcıyla gerçekleştirilmiştir. Veri analizi, tümdengelim tematik analiz yöntemi kullanılarak gerçekleştirilmiştir. Araştırma bulgularına göre, operasyonel ve finansal performansın iyileştirilmesi, çalışan memnuniyeti, iş sağlığı, rekabet baskısı ve müşteri beklentileri gibi faktörler LHS’leri dijitalleşmeye yönlendirmektedir. Ancak, finansal kaynak yetersizliği, düşük kar marjları, veri güvenliği endişeleri ve yönetim ve çalışanların zihniyeti dijitalleşmenin önündeki engeller olarak öne çıkmaktadır.

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Cite This Article

Çetin, S., Topcu, Y. E., Karlı, H., Yılmaz, R., *, H. K. (2026). Digitalization of Logistics Service Providers in Turkey: Drivers and Barriers. Uygulamalı Bilimler Fakültesi Dergisi, Cilt: 8 Sayı: 1, 1–22. https://ajindex.com/articles/1153508

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