SavedAdd your journal

Journals / Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi / 2014 / Cilt: 17 Sayı: 31

The Relationship Between Empowerment and Inovation on Travel Agent in İstanbul

İSTANBUL’DA FAALİYET GÖSTEREN SEYAHAT ACENTELERİNDE PERSONEL GÜÇLENDİRME VE İNOVASYON İLİŞKİSİ

Nilgün Avcı(EGE ÜNİVERSİTESİ)
Gökçen Gözde Ulu(EGE ÜNİVERSİTESİ)
Pages
327–344
Publication Date
2014-06-15
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

Results: Human resource managers of travel agencies should give special attention to autonomy and meaning for innovation may be useful.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:Statement of the Problem: In increasingly competitive environment, for travel agencies to become strong, innovation is considered as one of the important factors.
📊
Key Findings & Data:Data were analyzed with SPSS 20 software.
💡
Conclusion & Impact:Results: Human resource managers of travel agencies should give special attention to autonomy and meaning for innovation may be useful.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Seyahat acenteleri · inovasyon · personel güçlendirme

Abstract

Statement of the Problem: In increasingly competitive environment, for travel agencies to become strong, innovation is considered as one of the important factors. Investigate the variables associated with innovation, can contribute to the literature and implemented. Purpose of the study: investigate the relationship between empowerment and innovation variables on travel agencies. Method: Quantitative methods were used in data collection and analysis. A structured questionnaire technique was used and data collected from travel agencies operating in Istanbul. Data were analyzed with SPSS 20 software. Findings: factor analysis, regressions and correlation analysis were performed on collected data,. The findings of the study, dimensions of empowerment; autonomy and meaning are associated positively with the dimensions of innovation, implementation and organizational supports. Results: Human resource managers of travel agencies should give special attention to autonomy and meaning for innovation may be useful.

Özet

Problem Durumu: Artan rekabet ortamında seyahat acentelerinin güçlü olabilmesi için önemli faktörlerden biri de inovasyon olarak kabul edilmektedir. İnovasyonla ilişkili değişkenlerin araştırılması literatüre ve uygulamaya katkı sağlayabilecektir. Araştırmanın Amacı: Seyahat acentelerinde personel güçlendirme ve inovasyon değişkenleri arasındaki ilişkiyi araştırmaktır Yöntem: Araştırma yöntemi olarak alan araştırma yöntemi kullanılmış, yapılandırılmış anket tekniği ile veriler İstanbul’da faaliyet gösteren seyahat acentelerinden toplanmıştır. Veriler SPSS 20 programı ile analiz edilmiştir. Bulgular: Toplanan verilere, faktör analizi, korelasyon ve regresyon analizi uygulanmıştır. Çalışmanın bulguları, personel güçlendirmenin, anlam ve özerklik boyutlarının inovasyonun uygulama ve örgütsel destek boyutları ile olumlu ilişkili olduğunu göstermektedir. Sonuçlar: Seyahat acenteleri insan kaynakları yöneticilerinin işgörenler açısından işin önemi ve yetkilendirme uygulamalarına önem vermeleri inovasyonda yararlı olabilir.

🔖

Cite This Article

Avcı, N., Ulu, G. G. (2014). The Relationship Between Empowerment and Inovation on Travel Agent in İstanbul. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, Cilt: 17 Sayı: 31, 327–344. https://doi.org/10.31795/baunsobed.664049

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (42)

  1. Balkin, D.B., Markaman, G.D. ve Go´mez-Mejı, L.R. (2000), Is CEO Pay in High-Technology Firms Related to Innovation?, Academy of Management Journal, 43(6), 1118–1129.
  2. Brymer, R.A. (1991). Employee Empowerment: A Guest Driven Leadership Strategy. Cornell Hotel and Restaurant Administration Quarterly, 32 (1), 58–68.
  3. Camisón, C. (1999). La Internacionalización De La Competencia En El Sector Turístico: Un Estudio Delphi De Las Tendencias Y Los Factores Claves De Éxito En ETl urismo Mediterráneo [The Internationalization of Rivalry in the Tourism Sector: A Delphi Study of Trends and Key Factors of Success in Mediterranean Tourism]. VI Congreso Nacional De Economía, Consejo General De Colegios De Economistas De España, Alicante.
  4. Camisón, C. ve Monfort-Mir, V. M. (2012). Measuring Innovation in Tourism from the Schumpeterian and the Dynamic-Capabilities Perspectives. Tourism Management 33 776-789.
  5. Carlisle, S., Kunc, M., Jones, E. ve Tiffin, S. (2013). Supporting Innovation for Tourism Development through Multi-Stakeholder Approaches: Experiences from Africa, Tourism Management, 35, 59-69
  6. Çavuş, M.F. ve Akgemci, T. (2008). İşletmelerde Personel Güçlendirmenin Örgütsel Yaratıcılık ve Yenilikçiliğe Etkisi: İmalat Sanayiinde Bir Araştırma. Selçuk Ünv. Sosyal Bilimler Dergisi, 20,229-244.
  7. Chang, S., Gong, Y. ve Shum C. (2011) Promoting Innovation in Hospitality Companies through Human Resource Management Practices. International Journal of Hospitality Management, 30 812– 818.
  8. Chen, C.-J. ve Huang, J.-W. (2009). Strategic Human Resource Practices and Innovation Performance — The Mediating Role of Knowledge Management Capacity. Journal of Business Research, 62, 104–114.
  9. Conger, J.A. ve Kanugo, R.N., 1988. The Empowerment Process: Integrating Theory and Practice. Academy of Management Review 13 (3), 471–482.
  10. Damanpour, F., Szabat, K.A., ve Evan, W.M. (1989). The Relationship Between Types of Innovation and Organizational Performance, Journal of Management Studies, 26, 6, 587–601.
  11. Fock, H., Chiang, F., Au, K.Y. ve Hui, M. K. (2011).The Moderating Effect of Collectivistic Orientation in Psychological Empowerment and Job Satisfaction Relationship. International Journal of Hospitality Management 30 319–328
  12. Gupta, A.K. ve Singhal, A. (1993), ‘Managing Human Resources for Innovation and Creativity,’ Research Technology Management, 36, 41–48.
  13. Hair, J.F., Anderson, R.E., Tatham, R.L. ve Black, W. (2006). Multivariate Data Analysis. Prentice Hall. 6. Baskı. New Jersey
  14. Hall, C. M. (2009). Tourism firm Innovation and Sustainability. In S. Gössling, C. M. Hall, ve D. B. Weaver (Eds.), Sustainable Tourism Futures: Perspectives on Systems, Restructuring and Innovations (pp. 282-298). New York: Routledge.
  15. Hall, C. M. ve Williams, A. M. (2008). Tourism and Innovation. London: Routledge.
  16. Hancer, M. ve George, R.T. (2003). Psychological Empowerment of Non-Supervisory Employees Working in Full-Service Restaurants. International Journal of Hospitality Management, 22, 3–16.
  17. Hjalager, A. M. (2002). Repairing Innovation Defectiveness in Tourism. Tourism Management, 23(5), 465-474.
  18. Hjalager, A.M. (2010). A Review of Innovation Research in Tourism, Tourism Management, 31, 1–12. Jha, S.S. ve Nair, S.K., 2008. Influence of Locus of Control, Job Characteristics and Superior–Subordinate Relationship on Psychological Empowerment. A Study in Five Star Hotels. Journal of Management Research 8 (3), 147–161.
  19. Jime´nez-Jime´nez, D. ve Sanz-Valle, R. (2008). Could HRM Support Organizational Innovation? The International Journal of Human Resource Management,19(7), July, 1208–1221.
  20. Kahreh, M.S., Ahmadi, H. ve Hashemi, A. (2011). Achieving Competitive Advantage Through Empowering Employees: An Empirical Study. Far East Journal of Psychology and Business, 3(2), 26-37.
  21. Kalaycı, Ş. (Ed) (2008) SPSS Uygulamalı Çok Değişkenli İstatistik Teknikleri. 3.Baskı, Ankara: Asil Yayın Dağıtım Ltd. Şti.
  22. Kanter, R.M. (1989) Swimming in Newstreams: Mastering Innovation Dilemmas. California Management Review, 45–69.
  23. Lau, C.-M.ve Ngo, H.-Y. (2004). The HR System, Organizational Culture, And Product İnnovation. International Business Review, 13, 685–703.
  24. Lyon, D. ve Ferrier, W. (2002). Enhancing Performance with Product-Market Innovation:The Influence of the Top Management Team, Journal of Managerial Issues, 14, 452–469.
  25. Madsen AS, Ulhøi JP. (2005). Technology Innovation, Human Resources and Dysfunctional Integration. Int J Manpow, 26(6), 488–501.
  26. Matear, S., Gray, B. J., ve Garrett, T. (2004). Market Orientation, Brand Investment New Service Development, Market Position and Performance for Service Organizations. International Journal of Service Industry Management, 15(3/4), 284–301
  27. Monfort, V. M. (2000). Competitividad Y Factores Críticos De Éxito En La. Experiencia De Los Destinos Turísticos Benidormy Peñíscola. [Competitiveness and Critical Factors of Success in Sea Hospitality. The Experience of the Tourist Destinationsbenidorm and Peñíscola]. Madrid: Feria Internacional De Turismo (FITUR).
  28. Mumford, M.D. (2000), Managing Creative People: Strategies and Tactics for Innovation, Human Resource Management Review, 10, 3, 313–351.
  29. Nunnally, J. C. (1967). Psychometic Theory. 1.Baskı, New York: McGraw Hill. Ottenbacher, M. C. (2007). Innovation Management in the Hospitality Industry: Different Strategies for Achieving Success. Journal of Hospitality & Tourism Research, 31(4), 431-454.
  30. Ottenbacher, M. ve Gnoth, J. (2005). How to Develop Successful Hospitality Innovation.Cornell Hotels and Restaurant Administration Quarterly, 46(2), 205–222.
  31. Öğüt, A., Aygen, S.ve Demirsel, M.T. (2007). Personel Güçlendirme İnovasyonu Hızlandırır Mı? Antalya İli Beş Yıldızlı Konaklama İşletmelerine Yönelik Görgül Bir Araştırma. Selçuk Üniversitesi Karaman İ.İ.B.F. Dergisi, Yerel Ekonomiler Özel Sayısı, 163-172.
  32. Ritchie, J. R. ve Crouch, G. I. (2000). The Competitive Destination: a Sustainability Perspective. Tourism Management, 21(1), 1-7.
  33. Ro, H. ve Chen, P.-J. (2011). Empowerment in Hospitality Organizations: Customer Orientation and Organizational Support, International Journal of Hospitality Management, 30 422–428.
  34. Schumpeter, J. A. (1934). The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest and the Business Cycle. Cambridge: Harvard University Press.
  35. Scott, S. G. ve Bruce, R. A. (1994). Determinants of Innovative Behavior: A Path Model of Individual İnnovation in the Workplace. Academy of Management Journal, 37(3), 580–607.
  36. Spreitzer, G. M. (1996). Social Structural Characteristics of Psychological Empowerment. Academy of Management Journal, 39 (2), 483-505.
  37. Spreitzer, M. Gretchen, Kizilos, A. Mark and Nason, W. Stephen (1997). A Dimensional Analysis of the Relationship Between Psychological Empowerment and Effectiveness, Satisfaction and Strain. Journal of Management, 23(5), 679-704.
  38. Spreıtzer, G. M. (1995). Psychological Empowerment in The Workplace: Dimensions, Measurement, and Validation, Academy of Management Journal, 38(5), 1442-1465.
  39. Sun, L-Y., Zhang, Z., Qi, J. ve Chen, Z. X. (2012). Empowerment and Creativity: A Cross-Level Investigation. The Leadership Quarterly, 23, 55–65.
  40. Tseng, C., Kuo, H. ve Chou, S. (2008). Configuration of Innovation and Performance in the Service Industry: Evidence from the Taiwanese Hotel Industry. Service Industries Journal, 28 (7), 1015–1028.
  41. Volo, S. (2005). Tourism Destination Innovativeness. In Proceedings of the AIEST 55th Congress, Brainerd, MN, USA, September 28.
  42. http://www.tursab.org.tr/tr/seyahat-acentalari/seyahat-acentasi-arama?search=1, Erişim tarihi: 22,02,2013