SavedAdd your journal

Journals / Çağ Üniversitesi Sosyal Bilimler Dergisi / 2026 / Cilt: 17 Sayı: 1

Measurement of The Work-Related Stress and The Job Satisfaction of Shopping Mall Employees

Fatma Feyza Gündüz(ADANA BİLİM VE TEKNOLOJİ ÜNİVERSİTESİ)0000-0001-7603-6817
Selim Gündüz(ADANA BİLİM VE TEKNOLOJİ ÜNİVERSİTESİ)0000-0001-5289-6089
Pages
113–122
Publication Date
2020-06-29
DOI
—
🏛️Bibliographic metadata and full text access for this article are provided via DergiPark.
DergiPark Record ↗
✨

AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

This paper helps to raise awareness of individuals on electromagnetic radiation in their environment in the shopping malls, where the work schedule is considered to be busy and the electromagnetic pollution is high.

📌 3 Key Takeaways

🎯
Objective & Hypothesis:This paper aims to determine the levels of work-related stress and job satisfaction of shopping mall employees, bearing in mind the perception that shopping malls have busy work schedule and high electromagnetic pollution. 174 staff members employed at shopping malls in Turkey’s Adana city were selected using convenience sampling method and included in the sample of the study.
📊
Key Findings & Data:A survey including demographic questions along with the Organizational Stress Questionnaire - D (VOS-D) was conducted with these participants.
💡
Conclusion & Impact:This paper helps to raise awareness of individuals on electromagnetic radiation in their environment in the shopping malls, where the work schedule is considered to be busy and the electromagnetic pollution is high.
🔬Design:Survey & Empirical Study
📍Scope:Comprehensive Sample
⚙️Variables:Work-related Stress · Job Satisfaction · Shopping Mall Employees

Abstract

This paper aims to determine the levels of work-related stress and job satisfaction of shopping mall employees, bearing in mind the perception that shopping malls have busy work schedule and high electromagnetic pollution. 174 staff members employed at shopping malls in Turkey’s Adana city were selected using convenience sampling method and included in the sample of the study. A survey including demographic questions along with the Organizational Stress Questionnaire - D (VOS-D) was conducted with these participants. Whether the sub-dimensions directed at determining the work-related stress and job satisfaction levels of the employees are statistically related to the socio-demographic qualities such as gender, age, education level, income level are analyzed using statistical tests. When the correlations between the sub-dimensions of the scale were examined, it was seen that there was a positive correlation between the overload dimension and task conflict and future uncertainty. Furthermore, there is a positive correlation between a lack of belief in the necessity of the work and a lack of job satisfaction. This paper helps to raise awareness of individuals on electromagnetic radiation in their environment in the shopping malls, where the work schedule is considered to be busy and the electromagnetic pollution is high.

🔖

Cite This Article

Gündüz, F. F., Gündüz, S. (2020). Measurement of The Work-Related Stress and The Job Satisfaction of Shopping Mall Employees. Çağ Üniversitesi Sosyal Bilimler Dergisi, Cilt: 17 Sayı: 1, 113–122. https://ajindex.com/articles/1116801

📄 Full Text PDF Viewer

📄

PDF görüntüleyici hazırlanıyor...

References (21)

  1. Armağan, E. & Kubak, S. (2013). A Practice on the Effect Of the Stress Level of Salespersons’ Performance, Organizasyon ve Yönetim Bilimleri Dergisi, 5(2): 34-50.
  2. Azırı, B. (2011). Job Satisfaction: A Literature Review, Management Research & Practice, 3(4):77- 86.
  3. Babın, B.J. & Boles, J.S. (1996). The Effects of Perceived Co-Worker Involvement and Supervisor Support on Service Provider Role Stress, Performance and Job Satisfaction, Journal of Retailing, 72(1):57-75.
  4. Dımıtrıadıs, E., Sarafıdou, A. & Kaltsıdou, D. (2014). The Impact of Effective Human Resource Management Practices on Job Satisfaction: The Case of National Bank of Greece, International Journal of Economics & Business Administration (IJEBA), 2(2):57-76.
  5. Engiz, B. K. (2018). Electric Field Levels and Its Evaluation from the View of Public Health: Samsun City Center Example, Turkish Journal of Public Health, 16(2):146-156.
  6. Engiz, B. K. & Kurnaz, C. (2016). Long-Term Electromagnetic Field Measurement and Assessment for A Shopping Mall, Radiation Protection Dosimetry, 175(3):321-329.
  7. Ertekin, Y. (1993). Stres ve Yönetim. Public Administration Institute for Turkey and the Middle East, Ankara.
  8. Gürğan, D. & Seyfi, L. (2018). Determination and Analysis of Electromagnetic Pollution at Two Shopping Malls in Konya at 100 kHz-3 GHz Frequency, International Journal of Environmental Science and Development, 9(9):266-269.
  9. Kalay, F., Şimşek, M & Oğrak, A. (2009). Effects of Information Technology Job stress: An Application in the Turkish Banking Sector, Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD), 1 (1): 16-29.
  10. Kım, B. P., Murrmann, S. K. & Lee, G. (2009). Moderating Effects of Gender and Organizational Level Between Role Stress and Job Satisfaction Among Hotel Employees, International Journal of Hospitality Management, 28(4):612-619.
  11. Locke, E.A., (1976). The Nature and Causes of Job Satisfaction, in M.C. Dunnette (der.), Handbook of Industrial and Organizational Psychology, Chicago:Rand McNally: 1297-1349.
  12. Mathıeu, C. (2013). Personality and Job Satisfaction: The Role of Narcissism, Personality and Individual Differences, 55(6):650-654.
  13. Mıchıe, S. (2002). Causes and Management of Stress at Work, Occupational and Environmental Medicine, 59(1):67-72.
  14. Moreıra, P. S. I. & Gılart, F. (2018). Assessment of the Real Public Exposure to Base Stations over A Day From Instantaneous Measurement, Revista Científica de Ingeniería Electrónica, Automática y Comunicaciones, 39(2):1-9.
  15. Oshagbemı, T. (2000). Gender Differences in the Job Satisfaction of University Teachers, Women in Management Review, 15(7):331-343.
  16. Şentürk, F.K. & Tekin, Y. (2015). Effects of Organizational Commitment, Organizational Support and Peer Support on Employee Performance: Sample of Employees at the Mall, Journal of Alanya Faculty of Business, 7(2):195-206.
  17. Tang, C., Yang, C., Caı, R. S., Ye, H., Duan, L., Zhang, Z, & Zhang, H. (2019). Analysis of the Relationship Between Electromagnetic Radiation Characteristics and Urban Functions in Highly Populated Urban Areas, Science of the Total Environment, 654:535-540.
  18. Türk, M. (1997). Bir Örgütsel Stres Anketinin (VOS-D) Türkiye’ye Uyarlanması, Dissertation, Ege University, İzmir.
  19. Türk, M. & Çakır, Ö. (2006). Bir Kamu Bankasında Örgütsel Stres Düzeyi ve Etkileyen Faktörler, Turkish Journal of Occupational Health and Safety, 7(26): 37-42.
  20. Yenihan, B., Mert, Ö. & Balcı, B. (2016). The Relationship of Job Satisfaction and Life Satisfaction Between The Demographic Features: Research on Employees of the Shopping Center in Sakarya, Research Journal of Politics, Economics and Management, 4(1):33-49.
  21. Kalay, F., Şimşek, M & Oğrak, A. (2009). Effects of Information Technology Job stress: An Application in the Turkish Banking Sector, Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD), 1 (1): 16-29.