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Journals / Mersin Üniversitesi Sağlık Bilimleri Dergisi / 2023 / Cilt: 16 Sayı: 3

The effect of health professionals' communication skills on patients' anxiety levels from patient perspective

Hasta bakış açısından sağlık profesyonellerinin iletişim becerilerinin hastaların kaygı düzeylerine etkisi

Özlem Şahin Altun(Atatürk Üniversitesi)0000-0001-6727-6480
Duygu Özer(Sağlık Bilimleri Üniversitesi, Sultan Abdülhamid Han Eğitim ve Araştırma Hastanesi, İstanbul)0000-0001-5800-5099
Eylül Başer(Atatürk Üniversitesi)0000-0002-3131-1827
Zeynep Karaman Özlü(Atatürk Üniversitesi)0000-0001-8896-5461
Pages
432–442
Publication Date
2023-12-18
DOI
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AI Summary & Key Takeaways

AI Insight
⚡ TL;DR(Too Long; Didn't Read)

It was found that the effect of communication skills of health professionals on anxiety levels of patients was 18.2% and the highest effect on anxiety levels was found to be the nonverbal closeness sub-dimension in a negative direction (R2=0.182; B=-1.061; p<0.001).

📌 3 Key Takeaways

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Objective & Hypothesis:Aim: This study was conducted to evaluate the effect of communication skills of healthcare professionals working in the emergency department on patients' anxiety levels from the patient's perspective.
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Key Findings & Data:Methods: This descriptive and correlational study was conducted with 740 patients who applied to the emergency department of a state hospital between June and August 2022.
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Conclusion & Impact:It was found that the effect of communication skills of health professionals on anxiety levels of patients was 18.2% and the highest effect on anxiety levels was found to be the nonverbal closeness sub-dimension in a negative direction (R2=0.182; B=-1.061; p<0.001).
🔬Design:Survey & Empirical Study
📍Scope:2022 Verileri
⚙️Variables:Acil servisler · sağlık profesyoneli · iletişim becerisi

Abstract

Aim: This study was conducted to evaluate the effect of communication skills of healthcare professionals working in the emergency department on patients' anxiety levels from the patient's perspective. Methods: This descriptive and correlational study was conducted with 740 patients who applied to the emergency department of a state hospital between June and August 2022. Data were collected using the Information Form, Health Care Communication Questionnaire (HCCQ) and State Anxiety Scale (SAS). Results: HCCQ nonverbal intimacy sub-dimension mean score of the participants was 7.87±1.90, problem solving sub-dimension mean score was 15.53±3.67, respect sub-dimension mean score was 14.92±4.16, absence of hostility sub-dimension score mean of 9.70±2.48; the mean total score of SAS was found to be 48.51±4.47. A weakly significant negative correlation was found between the nonverbal intimacy, problem solving and respect sub-dimensions of HCCQ and, the mean total score of SAS (p<0.001). It was found that the effect of communication skills of health professionals on anxiety levels of patients was 18.2% and the highest effect on anxiety levels was found to be the nonverbal closeness sub-dimension in a negative direction (R2=0.182; B=-1.061; p<0.001). Conclusion: From the patient perspective, it was determined that the communication skills of healthcare professionals were perceived as good and patients experienced moderate anxiety. It was found that the perception of good communication skills of emergency department healthcare professionals decreased the anxiety levels of patients. It may be recommended to intensify in-service trainings to improve the communication skills of healthcare professionals.

Özet

Amaç: Bu çalışma hasta bakış açısından acil serviste çalışan sağlık profesyonellerinin iletişim becerilerinin hastaların kaygı düzeylerine etkisini değerlendirmek amacıyla yapıldı. Yöntem: Çalışma tanımlayıcı ve ilişki arayıcı olarak Haziran-Ağustos 2022 tarihleri arasında, bir devlet hastanesinin acil servisine başvuran 740 hasta ile yapıldı. Veriler Bilgi Formu, Sağlık Bakımı İletişim Anketi (SBİA) ve Durumluluk Kaygı Envarteri (DKE) ile toplandı. Bulgular: Katılımcıların SBİA sözsüz yakınlık alt boyutu puan ortalamalarının 7.87±1.90, problem çözme alt boyutu puan ortalamalarının 15.53±3.67, saygı alt boyutu puan ortalamalarının 14.92±4.16, düşmanlığın olmaması alt boyutu puan ortalamalarının 9.70±2.48; DKE toplam puan ortalamalarının 48.51±4.47 olduğu saptandı. SBİA sözsüz yakınlık, problem çözme, saygı alt boyutları ile DKE toplam puan ortalaması arasında negatif yönde zayıf düzeyde anlamlı bir ilişki bulundu (p<0.001). Sağlık profesyonellerinin iletişim becerilerinin hastaların kaygı düzeyleri üzerine etkisinin %18.2 oranında olduğu ve kaygı düzeyleri üzerine en fazla etkinin negatif yönde sözsüz yakınlık alt boyutu olduğu saptandı (R2=0.182; B=-1.061; p<0.001). Sonuç: Hasta bakış açısından sağlık profesyonellerinin iletişim becerilerinin iyi düzeyde algılandığı ve hastaların orta düzeyde kaygı yaşadığı belirlendi. Acil servis sağlık profesyonellerinin iletişim becerilerinin iyi olarak algılanması, hastaların kaygı düzeylerini azalttığı bulundu. Sağlık profesyonellerinin iletişim becerilerini geliştirecek hizmet içi eğitimlerin yoğunlaştırılması önerilebilir.

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Cite This Article

Altun, Ö. Ş., Özer, D., Başer, E., Özlü, Z. K., *, D. Ö. (2023). The effect of health professionals' communication skills on patients' anxiety levels from patient perspective. Mersin Üniversitesi Sağlık Bilimleri Dergisi, Cilt: 16 Sayı: 3, 432–442. https://ajindex.com/articles/1109131

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