AI Summary & Key Takeaways
AI InsightThe survey results lead us to say that companies establishing and using contamporary performance appraisal technics improve service quality and have employees with higher satisfaction degree.\r\n
📌 3 Key Takeaways
Abstract
\r\n The aim of this article is to determine to what extend he performance appraisals used by hospitality companies are effective. A survey conducted to 40 hotels and holiday clubs in Bodrum, Marmaris and Fethye, Mugla. The survey results lead us to say that companies establishing and using contamporary performance appraisal technics improve service quality and have employees with higher satisfaction degree.\r\n
Özet
\r\n Bu makalenin amacı, konaklama isletmelerinde uygulanan performans degerleme çalısmalarının ne derecede etkin oldugunun tespit edilmesidir. Bu amaçla Mugla iline baglı turistik kentler olan Bodrum, Marmaris ve Fethiye’deki 40 otel ve 1. sınıf tatil köyü yöneticisine anket uygulaması yapılmıstır. Çalısma sonucunda modern performans degerleme sisteminin kuruldugu ve uygulandıgı isletmelerde, hizmet kalitesinin ve isgören memnuniyetinin de arttıgı tespit edilmistir.\r\n