A HUMAN RESOURCES MANAGEMENT APPLICATION FOR HOSPITALITY MANAGEMENT IN TURKEY

Abstract

Today, while the competition in the hospitality market is increased permanently, human resource management (HRM) becomes a key factor to income and expense adjustment, as it is necessary for both keeping up the customer satisfaction level while reducing the labor cost. In HRM topic, as a decision making tool, scheduling organizes the resources or the capacity according to the inputs, and helps to improve the effectiveness of the organization. In this study, an approach for cost minimization problem of a hotel in Ankara, Turkey is proposed for HRM topic and mathematical modelling is used as a scheduling optimization technique. We handled the HRM problem in hospitality subject with OR point of view, but this time, thanks to our new approach, in an agile and way differently from the former examples placed in the related literature. As result, weekly staff need of the analyzed hotel enterprise is decreased from 21 to 16 employees, hence a competitive advantage is brought to the enterprise.