Dergiler / Advances in Hospitality and Tourism Research (AHTR) / 2017 / Cilt: 5 Sayı: 2
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
- Sayfa
- 173–176
- DOI
- —
Abstract
Service Failures and Recovery in Tourism and Hospitality: a Practical Manual is an edited volume by Erdogan Koc that brings 25 authors together while Koc contributes to the volume as an author as well. The volume sets to provide a comprehensive outlook for the services failures and recovery by combining theoretical debates with examples from the field.