A Conflict Resolution Model Identifying Cause and Effect Relations by Using Fuzzy Expert System

Abstract

Conflicts in public construction works usually comprise many complex and interrelated factors that mostly stem from contracting parties’ contradictions including ambiguity and vagueness. Resolution process through a court system is a costly, time-consuming activity and could delay the completion of a construction project. Therefore, planned public services might be postponed and both the project cost and the project quality might be adversely affected. The aim is to develop a conflict resolution model by using fuzzy expert systems, establishing a cause and effect relation according to both sides’ opinions.