THE EFFECT OF ABUSIVE SUPERVISION ON SERVICE SABOTAGE: A MEDIATION AND MODERATION ANALYSIS

Abstract

The main purpose of this study is to understand how abusivesupervision affects service sabotage. In this context, the mediatingrole of job alienation was examined. In addition, other purpose ofthis research is to investigate whether organization-based selfesteem moderates the relationship between abusive supervisionand job alienation. The study was carried out with theparticipation of 336 employees working in hotel companies indifferent regions of Turkey. It was revealed that abusivesupervision impacts on job alienation and service sabotage.Moreover, the study results showed that job alienation affectsservice sabotage. Job alienation has a mediating role whereasorganization-based self-esteem does not have a moderating role.Finally, this study contributes to the management literature byproviding a cross-section on the consequences of abusivesupervision.