In a world in which the globalization is in the fields of communication, information and technology, the product, on which comes out of local and occurs in different regions have carried away the managements into a environment of increasing competition. The way to resist this compatition and obtain continuity at the market goes through satisfying the customer. In the structure towards increasing the pleasure of the customers, on behalf of giving customers a more effective and faster service, call centre have been opened in respect of obtaining the pleasure of the customers. The objective of our research is to determine leader's personal and managerial characteristics how affect the employees’ motivation.